Nestory

FAQs

Have questions? We’re here to help

When will my package arrive?

Orders are usually processed within 1-2 business days. Delivery within the United States tyoically takes 3-7 business days, depending on your location. You will receive a tracking number once your order has been shipped.

How l need an account to place an order?

You need to create an account when placing your order in order to track your shipment.

What payment methods do you accept?

We use Shopify Payments, which supports major payment options including Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay.

Do you ship internationally?

Yes! We ship worldwide.

Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 3- 8 weeks to be delivered.

How do I exchange or return an item?

Exchanges and returns are only available if the product is defective. You can contact us for this purpose at helloshopy26@gmail.com.

FAQ

When will my package arrive?

Orders are usually processed within 1-2 business days. Delivery within the United States tyoically takes 3-7 business days, depending on your location. You will receive a tracking number once your order has been shipped.

How l need an account to place an order?

You need to create an account when placing your order in order to track your shipment.

Do you ship internationally?

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What payment methods do you accept?

We use Shopify Payments, which supports major payment options including Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay.

How do I exchange or return an item?

Exchanges and returns are only available if the product is defective. You can contact us for this purpose at helloshopy26@gmail.com.

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